Flights

Online check-in opens 72 hours prior to your scheduled departure time and closes 5 hours prior to departure. 

Passengers that have booked through a tour operator and who do not have a Corendon Airlines PNR can log into our system with the tour operator's reservation number.

We are not allowed to check you in online due to government regulations. If you are unable to check in online, there are no additional costs. We look forward to welcoming you at the check-in desk

You can change your ticket on our website or you can get support from our call center.

In order to change/cancel your ticket, please first make sure that you’re logged in to our website.

Reservations are considered to be complete after payment. No refund will be made if the passenger fails to fly. Cancellations and changes to your ticket after booking will be charged over the net ticket fee in accordance with the following rules.

In case of cancellation, refunds will be made on the net ticket fee and the Service Fee will not be refunded.

In case the ticketed passenger does not come to the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, to be valid for reservations made after 20.02.2020. Service fee and fuel charge are not considered within the scope of this tax refund. This rule does not apply to passengers whose ticketing is made through a tour operator.

You can make your payment with VISA, MasterCard, Sofort Überweisung and IDEAL via our website.

Only VISA or MasterCard is accepted for telephone bookings.

Card transactions will be debited directly.

We are currently working our way through all refund requests. Due to the pandemic this is taking longer than expected so please bare with us and we will complete your request as soon as possible.

If you have a request or a complaint, you need to register here. Once you have completed your registration you can add your request or complaint to our system. Once logged you will be able to check  the status of your request at any time.

The responsible department for refunds can only be instructed by our Call Centre. Our Call Center is available for you 09:00 and 18:00 seven days a week.

For cancellation requests regarding your flight and refund of tickets or additional services, please contact our Service Center at the following link.

This form is not intended for this type of requests, and they will not be processed.

Please note that any processing will take time and may cause delays.

For our passengers with a verifiable degree of disability of 50% or more, we offer our Medical Assistance services free of charge. All other services can be purchased at reasonable prices.

Additional services such as seat reservations, additional baggage and inflight meals can either be made during the booking process or purchased after booking via our website under the menu item Additional Services.

Additional services such as medical assistance (free of charge for passengers with a verifiable degree of disability of 50% or more or with a medical certificate), sports equipment, adding pets, additional baggage and inflight meals can be purchased during the booking process. 

The explanation for the abbreviations are available here.