Passenger rights

When you realize that you have forgotten your personal belongings on board after your flight, please contact the lost and found departments of the relevant stations. If your personal item is still missing, our Corendon Airlines LL (Lost Luggage) Team is always ready to assist you with your application.

Please login here.

In order to get information about your luggage and personal belongings that you forgot at the Departure or Arrival airport, please contact the lost and found departments of the relevant stations. You must pick up your forgotten luggage or personal belongings from the airport yourself.

Firstly, we would like to apologise that your bags did not arrive at the destination.  We will do our best to solve the problem as soon as possible.

Before leaving the arrivals hall at the airport you arrived at, you must obtain a Baggage Irregularity Report (P.I.R.) for your missing baggage.

Corendon Airlines is in close contact with ground operation services at all airports that will support the creation of your report record. Please contact the relevant "Lost and Found & Baggage Service" desk.

IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in cases where it cannot be submitted, there is no right to compensation.

Please login here to track your lost luggage case and send us the documents requested below:

• Baggage Irregularity Report (P.I.R.)
• Flight ticket
• Passenger boarding pass
• Baggage tags

Please contact the "Lost and Found & Baggage Service" at the airport where you made your report. 

Our Corendon Airlines Lost Luggage Team is always ready to assist you with your application.

Firstly, we would like to apologise that your baggage has been damaged.

At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity Report (P.I.R.) for your damaged baggage.

Corendon Airlines is in close contact with ground operation services at all airports that will support the creation of your report record. Please contact to the relevant "Lost and Found & Baggage Service" desk.

IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in cases where it cannot be submitted, there is no right to compensation.

In order for us to complete your compensation process quickly, you can send us the information you have and the following documents by logging here

• Baggage Irregularity Report (P.I.R.)
• Flight ticket
• Passenger boarding pass
• The baggage tag of the damaged baggage
• Pictures showing the damage

Corendon Airlines will not be responsible for the following situations:

• Baggage which a damage report cannot be submitted
• Baggage with a Limited Liability (Limited Release) label
• Scratches, scrapes, dirt etc. on the luggage.
• Baggage for which a luggage tag cannot be presented
• No-fly packaging
• Damages caused by the contents of the luggage (wetting / leaking / contamination / burning etc.)
• If you suspect that your baggage contents are missing, you should contact the police.

Instead of a flight canceled due to bad weather on the day of the flight, you can make a free change to another flight on the same route depending on the availability of empty seats. Please contact our Call Center team.

You can file a complaint for delays over 3 hours (except natural disaster, weather conditions, force majeure and strike).

You can find passenger rights here. To file a complaint, please login to Account.