Rechten van passagiers

Wanneer u zich realiseert dat u uw persoonlijke bezittingen na uw vlucht aan boord hebt gelaten, neem dan contact op met de afdeling gevonden voorwerpen van de betreffende luchthavens. Mocht uw persoonlijke bezitting nog steeds vermist zijn, dan staat ons Corendon Airlines LL (Lost Luggage) Team altijd klaar om u te helpen bij uw aanvraag.

Log in om contact met ons op te nemen.

Voor informatie over uw bagage en persoonlijke bezittingen die u mogelijk op de vertrek- of aankomstluchthaven heeft achtergelaten, kunt u contact opnemen met de afdeling gevonden voorwerpen van de betreffende luchthavens. U dient uw vergeten bagage of persoonlijke bezittingen zelf op te halen van de luchthaven.

Firstly, we would like to apologise that your bags did not arrive at the destination.  We will do our best to solve the problem as soon as possible.

Before leaving the arrivals hall at the airport you arrived at, you must obtain a Baggage Irregularity Report (P.I.R.) for your missing baggage.

Corendon Airlines is in close contact with ground operation services at all airports that will support the creation of your report record. Please contact the relevant "Lost and Found & Baggage Service" desk.

IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in cases where it cannot be submitted, there is no right to compensation.

Please login here to track your lost luggage case and send us the documents requested below:

• Baggage Irregularity Report (P.I.R.)
• Flight ticket
• Passenger boarding pass
• Baggage tags

Please contact the "Lost and Found & Baggage Service" at the airport where you made your report. 

Our Corendon Airlines Lost Luggage Team is always ready to assist you with your application.

Firstly, we would like to apologise that your baggage has been damaged.

At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity Report (P.I.R.) for your damaged baggage.

Corendon Airlines is in close contact with ground operation services at all airports that will support the creation of your report record. Please contact to the relevant "Lost and Found & Baggage Service" desk.

IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in cases where it cannot be submitted, there is no right to compensation.

In order for us to complete your compensation process quickly, you can send us the information you have and the following documents by logging in here.

• Baggage Irregularity Report (P.I.R.)
• Flight ticket
• Passenger boarding pass
• The baggage tag of the damaged baggage
• Pictures showing the damage

Corendon Airlines will not be responsible for the following situations:

• Baggage which a damage report cannot be submitted
• Baggage with a Limited Liability (Limited Release) label
• Scratches, scrapes, dirt etc. on the luggage.
• Baggage for which a luggage tag cannot be presented
• No-fly packaging
• Damages caused by the contents of the luggage (wetting / leaking / contamination / burning etc.)
• If you suspect that your baggage contents are missing, you should contact the police.

Mocht uw vlucht op de dag van vertrek worden geannuleerd vanwege slecht weer, dan kunt u kosteloos overstappen op een andere vlucht op dezelfde route, afhankelijk van de beschikbaarheid van lege stoelen. Neem hiervoor contact op met ons contact center.

U kunt een klacht indienen voor vertragingen van meer dan 3 uur (behalve in geval van buitengewone omstandigheden).

U vindt passagiersrechten hier. Om een klacht in te dienen, logt u in op uw account.