Tickets and reservation

General information

Corendon Airlines takes care of the air transportation of the person, whose name is mentioned on the transportation ticket (plane ticket, or any other in copy issued transportation ticket). The transportation ticket (plane ticket) is not transferable to third persons. When travelling without an electronic ticket, it is necessary that you can show a valid plane ticket issued in your name at any stage during the journey. When travelling with an e-ticket, you have the right of transportation if the e-ticket is issued in your name and if you can show a valid identification at any stage during the journey.

Changes in the travel route, travel date and time are only possible if the rules allow this. If on the request of a traveller changes are made in the travel date or travel route, resulting in a price difference, then the traveller will be charged for this difference in price. After the departure of a scheduled flight it is not possible to change a reservation, to cancel a ticket, or to restitute payment.

Restitution of a payment by credit card will be transferred to the account of the credit card holder by the organisation that has issued the ticket. This can be an authorised sale office, a call center, or an agency of Corendon Airlines. Restitution of a cash payment can only be made by the organisation that has received the cash payment.

A dynamic pricing method is applied to transportation charges. Fares may change instantly depending on various parameters such as date, demand, capacity and the number of days left until the flight.

Corendon Airlines is not responsible, unless serious shortcoming is proven, if during the booking of a reservation in the electronic reservation system an electricity cut, defect, failure, break down, delete, loss, delay in processing or contact, computer virus, connection failure, theft, loss or unlawful access to data, change or use of such, occurs.

Corendon Airlines reserves the right to expand the scope of all paid products and services and/or change their prices at any time without any given reason. No natural or legal person can claim any rights other than the provisions written here. The right to decide on controversial issues belongs entirely to Corendon Airlines. Corendon Airlines data privacy practices and General Conditions of Carriage apply.

Changes and cancellation

Passenger accepts and undertakes the following rules at the time of ticket purchase:

• Reservations are considered to be complete after payment. No refund will be made if the passenger fails to attend the flight. Cancellations and changes to your ticket after booking will be charged on top of the net ticket fee in accordance with the following rules.
• In case of cancellation, refunds will be made on the net ticket fee and neither the service fee nor the fuel surcharge will be refunded.
• In case the ticketed passenger does not attend the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, valid for reservations made after 20.02.2020. The service fee and fuel surcharge are not considered within the scope of this tax refund and will not be refunded. This rule does not apply to passengers whose ticketing is made through a tour operator.
• When there are at least 7 days remaining until your flight on Flex & Premium tickets, a refund of all fees and charges except the service charge is available for cancellations that are made via our website or mobile app within 24 hours of purchasing the ticket. This rule is not valid for Promo and Eco tickets. The rule also does not apply to any ticket (regardless of its fare type) purchased within the scope of a campaign. The fuel surcharge will not be refunded for cancellations made through the Service Centre.
• As a passenger; you always have the right to provide proof that for cancellation costs Corendon Airlines has no loss or that the loss has been significantly lower.
• If a regular ticket is cancelled at the request of the passenger or a ticketed passenger doesn't show up for the flight, any additional service purchased is non-refundable.
• Should you have booked through a third-party agency or tour operator, all and any refunds are requested from the tour operator or travel agent that the ticket was issued by, and in this case additional services purchased through website is non-refundable.